Frequently Asked Questions
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Pre sales questions
We do not recommend washing wool or felt hats with water. Use a soft brush to remove dust, and wipe gently with a damp cloth if necessary. Avoid soaking Panama hats and straw hats to prevent deformation.
Yes, we offer a 7-day no-reason return/exchange policy (hat must be in original condition, unused). Please contact customer service for the return process.
Theme questions
Our hats are made from premium wool, felt, cotton-linen, and natural straw materials, ensuring comfort, durability, and breathability. Every hat is carefully quality-checked
Panama hats are usually woven from soft toquilla straw, lightweight and perfect for summer. Straw hats are often thicker, made from natural straw or cotton-linen, ideal for outdoor sun protection.
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